Customer Care/Operations Team Leader

Bangkok

WizFreight, a leading Digital Freight Forwarder for Modern Day Logistics is looking for Customer Care/Operations Leader to start, grow and lead the Thailand operations team.

Job Summary:

The incumbent will be shaping the seafreight team of Wiz Freight in Thailand, providing seamless and customer-focused solutions to support the growth of Wiz Freight.

Job Responsibilities:

Seafreight

  • Arrange customers shipments with care and excellence
  • Booking of export shipments with shipping lines/co-loaders, overseas offices
  • Process import shipments with overseas offices, shipping lines/co-loaders
  • Provide/issue/verify required documentation
  • Exercise outstanding customer service, support ad-hoc quotations and handle all customers & enquiries timely and effectively
  • Ensure compliance with customer’s Standard Operating Procedures
  • Work closely with internal entities to meet customer and company requirements
  • Track and monitor shipments status and update data in platform accordingly
  • Work with billing team to close off jobs, issue invoice and solve disputes
  • Implement improvements to enhance service capability within the team

Airfreight

  • Arrange customers shipments with care and excellence
  • Booking of export shipments with airlines/GSA, overseas offices
  • Process import shipments with overseas offices, airlines/GSA
  • Arrange shipments with customers and contractors
  • Exercise outstanding customer service, support ad-hoc quotations and handle all customers enquiries timely and effectively
  • Ensure compliance with customer’s Standard Operating Procedures
  • Work closely with internal entities to meet customer and company requirements
  • Track and monitor shipments status and update data in platform accordingly
  • Work with billing team to close off jobs, issue invoice and solve disputes
  • Implement improvements to enhance service capability within the team

Requirements:

  • Thailand citizen/PR only
  • Minimum 3 years of experience in freight forwarding
  • Tech-savvy personality, looking to grow and become a team leader
  • Possess excellent communication and interpersonal skills

Apply for this role


Trouble submitting this form? Please send your resume to careers@wizfreight.com

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